Support and Terms
Customer Service
For any inquiries or assistance, please contact our support team at [email protected].
We strive to respond to all queries within 2 business days.
Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. We do not sell your personal information to third parties. We do not store any text you input into Basic Interactive Language Tools, any intermediate processing results, or any outputs generated by the tools. All processing happens in real-time and no content is retained after you leave the page or refresh it.
The only instances where your personal information may be shared with other companies are:
- When required by law or legal process
- To protect our rights or property
- To prevent fraud or abuse
- With service providers who assist in our operations (e.g. payment processing)
Refund and Dispute Policy
- Point purchases are non-refundable and usually non-transferable
- Points have no cash value and cannot be redeemed for cash or its equivalent
- All points are subject to the terms and conditions of the program
- Once per calendar year, points can be transferred to another user upon request
- For assistance with point transfers, please contact our support team
Terms and Conditions
By using Basic Interactive Language Tools, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.